Privacy Policy
PRIVACY POLICY
Your journey requires information. Your trust requires us to handle it responsibly.
Last Updated: September 2026
Mahana Travel respects the privacy of our clients, travellers and website visitors.
Travel planning requires us to collect and use personal information. We believe that information should be collected for clear purposes, handled responsibly and shared only where reasonably necessary to provide the services requested, administer our business or meet legal and regulatory obligations.
This Privacy Policy explains how Mahana Travel collects, uses, discloses, stores and protects personal information when you visit our website, contact us, submit a travel inquiry or Journey Profile, engage us for professional planning, or book travel through Mahana Travel.
Mahana Travel provides travel services in association with Centre Holidays Inc., TICO #50018114. All travel planning, reservations, bookings and client accounts are coordinated through our Canadian operation.
01 — INFORMATION WE MAY COLLECT
The information we need depends on the services you request and the travellers included in your journey.
We may collect information such as:
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name and contact information;
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address;
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date of birth;
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gender or title where required by a supplier;
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citizenship and residency information;
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passport and other travel-document information;
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travel dates and destination preferences;
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accommodation, transportation and activity preferences;
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loyalty-program information;
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emergency contact information;
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accessibility, mobility, dietary or other special requests;
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travel insurance information;
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payment and transaction information;
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communications with Mahana Travel;
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information contained in Journey Profiles, group forms and other travel-planning documents; and
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other information reasonably required to plan, book or support your journey.
We seek to collect only the information reasonably necessary for the applicable purpose.
02 — HOW WE COLLECT INFORMATION
Personal information may be collected when you:
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contact Mahana Travel;
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submit a form through our website;
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complete a Journey Profile or traveller-information form;
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communicate with one of our team members;
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schedule a consultation;
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enter into a Professional Planning Agreement;
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authorize a reservation or payment;
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request travel insurance;
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participate in a group booking;
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communicate with us before, during or after travel; or
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otherwise provide information in connection with our services.
We may also receive information from Centre Holidays Inc., travel suppliers, group organizers, other travellers on your reservation or service providers where appropriate to administer your journey.
03 — JOURNEY PROFILES & TRAVEL REQUESTS
Our Journey Profiles and inquiry forms help us understand the journey you're considering before professional planning begins.
Information submitted may include your destination, travel dates, number of travellers, preferences, priorities, anticipated travel investment and other details about the proposed journey.
Submitting a Journey Profile does not create a booking or Professional Planning Agreement.
We use this information to evaluate the request, communicate with you and determine the appropriate next step.
04 — INFORMATION ABOUT OTHER TRAVELLERS
A group organizer, family member or lead traveller may provide information about other people travelling with them.
If you provide personal information about another person, you should be authorized to provide that information for the purposes of planning or administering the journey.
Where appropriate, we may communicate directly with individual travellers to obtain additional information or consent.
05 — CHILDREN & MINORS
Family and group travel may require Mahana Travel to process personal information about children and minors.
This may include names, dates of birth, travel-document information and other information required to arrange travel.
Information about minors should be provided by, or with the authorization of, a parent, legal guardian or other person authorized to provide it.
We do not intentionally collect information from children for independent marketing purposes.
06 — HOW WE USE PERSONAL INFORMATION
We may use personal information to:
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respond to inquiries;
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evaluate travel requests;
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provide professional travel-planning services;
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prepare proposals and itineraries;
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make and administer reservations;
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communicate with airlines, hotels, cruise lines, tour operators and other suppliers;
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process or facilitate payments;
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arrange travel insurance where requested;
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provide pre-travel information;
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support travellers during and after their journey;
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administer group travel;
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maintain client and booking records;
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communicate important changes affecting travel;
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improve our services and website;
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comply with legal, regulatory, accounting and operational requirements; and
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communicate about Mahana Travel services where permitted and appropriate.
We do not sell client personal information.
07 — WHO WE MAY SHARE INFORMATION WITH
Travel cannot generally be arranged without sharing certain traveller information with the organizations providing or administering the services requested.
Depending on your journey, information may be disclosed to:
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Centre Holidays Inc.;
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airlines;
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cruise lines;
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hotels and resorts;
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tour operators;
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destination management companies;
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transportation providers;
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excursion and activity providers;
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travel insurers;
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payment processors;
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technology and client-management providers;
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government or border authorities where required;
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professional advisers or regulatory bodies where appropriate; and
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other organizations reasonably necessary to provide or administer the requested travel services.
We seek to disclose only the information reasonably necessary for the applicable purpose.
08 — THE ISLANDS OF TAHITI & OUR CONNECTED TEAM
Mahana Travel's booking operation is based in Canada.
Our team members and connections in The Islands of Tahiti may assist with local relationships, destination support and communication relating to Mahana travellers while they are in destination.
Where information needs to be shared with our team or travel partners in The Islands of Tahiti to support a traveller or facilitate requested services, we limit that information to what is reasonably necessary for the purpose.
All reservations, bookings and client accounts remain coordinated through Mahana Travel in Canada.
09 — INTERNATIONAL TRAVEL & CROSS-BORDER INFORMATION
Travel is international by nature.
When you request travel outside Canada, personal information may need to be transmitted to and processed by suppliers, service providers or authorities located outside Canada.
Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.
For example, booking an international flight or hotel may require traveller information to be transmitted to an airline, reservation system, hotel or destination partner located outside Canada.
This type of disclosure may be necessary to provide the travel services you request.
10 — PAYMENT INFORMATION
Payments for travel and professional services may be processed through Centre Holidays, travel suppliers or authorized payment-processing systems.
Mahana Travel does not intentionally retain complete payment-card information in ordinary client files when secure payment systems are available for that purpose.
Payment processors and financial institutions maintain their own security and privacy practices.
11 — TECHNOLOGY & SERVICE PROVIDERS
Mahana Travel uses third-party technology and service providers to operate our website, communicate with travellers and manage travel-planning workflows.
These may include website hosting, client relationship management, forms, scheduling, itinerary management, email, document storage, payment processing and other business systems.
Where these providers process personal information on our behalf or as part of providing their services, their own privacy and security practices may also apply.
Because the systems we use may change over time, we do not rely on an exhaustive list of software providers in this Privacy Policy.
That avoids the exact problem your old policy developed when its named technology list became obsolete.
12 — WEBSITE INFORMATION, COOKIES & ANALYTICS
When you visit our website, certain technical information may be collected automatically, including information such as:
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IP address;
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browser and device type;
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operating system;
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pages visited;
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referring website;
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date and time of access; and
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interactions with website features.
Our website and associated service providers may use cookies or similar technologies for website functionality, analytics, security and other legitimate purposes.
Your browser may allow you to limit or delete cookies. Some website functionality may be affected if cookies are disabled.
Where consent is required for particular technologies or purposes, we will seek it as applicable.
13 — EMAIL & MARKETING COMMUNICATIONS
Operational communications relating to an inquiry, planning engagement or booking are different from promotional marketing communications.
We may send service-related communications necessary to administer your travel, including proposals, confirmations, payment reminders, travel updates and important notices.
Promotional communications are sent in accordance with applicable requirements.
Where an electronic marketing message includes an unsubscribe mechanism, you may use it to stop receiving future promotional messages.
Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to administer an active inquiry, planning engagement or booking.
14 — ENGLISH & FRENCH COMMUNICATIONS
Mahana Travel provides service in English and French.
Personal information may therefore be communicated and administered in either language according to the traveller's needs and the requirements of the applicable supplier or service provider.
Services available in English and French.
Services disponibles en anglais et en français.
15 — CONSENT
Where consent is required, Mahana Travel seeks consent appropriate to the nature and sensitivity of the information and the purpose for which it is being collected, used or disclosed.
Consent may be express or implied where permitted by applicable law.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual or operational restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide or continue certain travel services where the information is necessary to administer them.
16 — RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, insurance, dispute-resolution and business requirements.
Retention periods may vary according to the type of information and the nature of the travel arrangement.
When personal information is no longer reasonably required, it may be securely destroyed, deleted or anonymized in accordance with our practices and applicable requirements.
17 — SAFEGUARDING PERSONAL INFORMATION
Mahana Travel uses reasonable administrative, technical and organizational safeguards appropriate to the nature of the personal information we handle.
These may include access controls, secure technology providers, password protection, restricted access to client information and other reasonable security practices.
No method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a privacy or security incident, we will assess and respond to it in accordance with applicable requirements.
18 — ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us to request access to personal information Mahana Travel holds about you or to request correction of information you believe is inaccurate or incomplete.
We may need to verify your identity before processing a request.
Certain information may be subject to legal limitations on access or may need to be retained despite a deletion request.
19 — PRIVACY QUESTIONS & CONCERNS
Mahana Travel is responsible for personal information under our control.
Questions about this Privacy Policy, requests to access or correct personal information, or privacy-related concerns may be directed to Mahana Travel using the contact information provided on our website.
If a concern cannot be resolved directly, individuals may also have the right to contact the applicable privacy regulator.
20 — THIRD-PARTY WEBSITES
Our website, proposals or communications may contain links to websites operated by travel suppliers or other third parties.
Mahana Travel does not control the privacy practices of independent third-party websites.
We encourage travellers to review the privacy policies of websites or services to which they provide personal information directly.
21 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal requirements.
The current version will be published on this website with its most recent revision date.
Material changes will be communicated where appropriate or required.
CONTACT MAHANA TRAVEL
Questions about how we handle personal information are welcome.
Mahana Travel
Red Deer, Alberta, Canada
Email: agents@mahanatravel.com
Travel services provided in association with Centre Holidays Inc. | TICO #50018114